MAYAMAYA Enterprise ERP is a platform published by TW MICRONICS SARL (Yaoundé, Cameroon). It is served under the maya-erp.com domain. These terms govern access to and use of the platform by client organizations and their users.
1. Publisher and contact
The platform is published and operated by TW MICRONICS SARL, headquartered in Yaoundé, P.O. Box 14674, Cameroon, registered in the Trade and Personal Property Credit Register (RCCM) under No. 95 F 0271 (Court of First Instance, Yaoundé-Centre Administratif).
For any question about these terms or your data: [email protected].
2. Acceptance of the terms
Accessing and using MAYA constitutes acceptance of these terms and of the privacy policy (https://maya-erp.com/en/privacy), which forms an integral part of them. An organization that opens an account accepts them for itself and for the users it creates.
TW MICRONICS SARL may amend these terms; the date at the top of the page indicates the version in force. A substantial change is announced to the administrators of client organizations before it takes effect.
3. Description of the services
MAYA Enterprise ERP is online business management software for companies: sales management (contacts, quotes, invoices, payments), purchasing, human resources, training, websites, social media publishing and monitoring, and a conversational assistant that can answer customers and public comments on behalf of the organization when the organization enables it.
Each client organization has its own database, separated from those of other organizations. The available features depend on the subscribed plan and the activated modules.
4. Accounts and responsibilities of the organization
The organization appoints one or more administrators, who create its users' accounts, assign them roles and can deactivate them. Each user is responsible for keeping their credentials confidential and for enabling two-factor authentication when the organization requires it.
The organization remains responsible for the data it enters into MAYA (contacts, documents, conversations) and for the lawfulness of their processing with respect to its own customers. MAYA processes them on its behalf, under the conditions described in the privacy policy.
5. Connected third-party services
The organization may connect to MAYA accounts it holds with third-party services: YouTube (Google), Facebook and Instagram (Meta), TikTok, LinkedIn, X, as well as messaging and payment services. Connecting is an explicit act of the administrator, performed on the consent screen of the service concerned, and can be revoked at any time from MAYA or from that service.
The organization remains responsible for the content published on those services from MAYA, including content drafted by the assistant when it has chosen to enable it, and undertakes to comply with the terms of each of those services. MAYA's use of data received from Google APIs is described in the section "Data received from Google APIs" of the privacy policy and adheres to the Google API Services User Data Policy, including the Limited Use requirements.
6. Subscription and billing
Access to MAYA is subject to a subscription according to the plan chosen by the organization. Prices, currency and billing frequency are those indicated at the time of subscription or in the contract concluded with TW MICRONICS SARL. Non-payment may lead to suspension of access after notice.
7. Prohibited uses
It is prohibited to use MAYA to send unsolicited communications, to publish unlawful or misleading content on connected services, to attempt to access another organization's data, to circumvent security measures, or to disrupt the operation of the platform. TW MICRONICS SARL may suspend an account in case of breach, after notice except in urgent cases.
8. Intellectual property
The platform, its code, its interfaces and its documentation are the property of TW MICRONICS SARL. Data and content entered or published by the organization remain its property; it grants TW MICRONICS SARL the right to process them only to the extent necessary to provide the service.
9. Personal data
The processing of personal data, including data received from Google APIs, its retention, its transfer to named processors and the means to delete it are described in the privacy policy: https://maya-erp.com/en/privacy. The use of cookies is described in the cookie policy: https://maya-erp.com/en/cookies.
10. Availability and liability
TW MICRONICS SARL strives to keep the platform continuously accessible, without guaranteeing the absence of interruption, in particular during maintenance or when a connected third-party service is unavailable. Its liability is limited to proven direct damages and shall not exceed the amounts paid by the organization for the last twelve months of subscription. It shall not be liable for indirect damages, nor for decisions taken by the organization on the basis of content produced by the assistant, which the organization must review before relying on it.
11. Termination
The organization may end its subscription in accordance with the terms of its plan. At the end of the contract, its data is retained and then deleted under the conditions of the privacy policy; it may request a copy or early deletion at [email protected].
12. Governing law
These terms are governed by Cameroonian law. Any dispute that cannot be settled amicably is brought before the competent courts of Yaoundé.