MAYAThese terms govern the sale of a MAYA Enterprise subscription. They complement the terms of use, and are completed by the data processing agreement (DPA) and the list of sub-processors. They are entered into with TW MICRONICS SARL, whose details are in article 1; any question goes to [email protected].
1. Publisher
MAYA Enterprise is published and operated by TW MICRONICS SARL, registered office in Yaoundé, P.O. Box 14674, Cameroon, registered with the RCCM under no. 95 F 0271 (TPI Yaoundé-Centre). Contact: [email protected].
2. Plans and pricing
Plans, their limits and their prices are those published on the pricing page and shown in the "My plan" screen of your workspace. They prevail: no price is written anywhere else.
Prices are expressed in CFA francs. Euro and dollar equivalents are indicative.
An annual subscription is billed ten months for twelve.
A plan change takes effect immediately and resets your workspace limits.
3. Free trial
Every new workspace starts with a fourteen-day free trial, with no payment and no payment method requested at sign-up.
At the end of the trial, without a subscription, the workspace becomes read-only and is then suspended. Your data remains: nothing is deleted without your request (article 7).
4. Payment
The invoice is issued by TW MICRONICS SARL for each period. Payment is made from the "My plan" screen, by Mobile Money, by card, or by the manual means stated on the invoice.
No invoice is issued without your consent: automatic renewal can be switched off from the same screen.
No day is lost: a period starts at the end of the current one, not at the moment of payment.
5. Late payment
After the due date, access remains complete during a grace period, then the workspace becomes READ-ONLY: you can read and export your data, but automations and the assistant are stopped. Beyond that, the workspace is suspended.
These delays are published in the "My plan" screen and you are notified by email at every change of state.
Payment restores access without any intervention.
6. Service commitments
Service status is published continuously, without sign-in, on the status page — and it is never shown as "green" without a measurement.
We commit to a FIRST RESPONSE TIME for support, per plan, stated in the "My plan" screen and on the pricing page.
⚠️ We make NO figure-based uptime commitment today, and we prefer to write that rather than announce a percentage nothing measures. Backups are daily, re-read, and kept for fourteen days plus eight Sundays.
7. Termination and deletion
You can stop your subscription at any time from the "My plan" screen: it then runs until the end of the paid period.
Deleting your data is a separate action, requested from the "Export my data" screen. It opens a thirty-day grace period during which you export your data and can cancel with one click.
At the deadline, your database, files and documents are deleted, and we issue you a deletion certificate stating what was erased and what remains in our backups until they expire.
8. Reversibility
At any time, from your workspace, you obtain a complete archive of your data: one CSV file per table, the exact table structure, and the recipe to load everything into an empty PostgreSQL database.
This archive is not a commercial gesture on our part: it is a product feature, available without asking us and at no cost.
9. Liability
MAYA Enterprise is a tool: commercial, accounting and tax decisions made from its output remain yours. The assistant answers from your own data and your autonomy settings, which you control from the "All my settings" screen.
Our liability, whatever the cause, is limited to the amounts you paid for the last twelve months of subscription.
10. Governing law
These terms are governed by Cameroonian law. Failing an amicable agreement, the courts of Yaoundé have jurisdiction.